Refund and Cancellation Policy

If you are unhappy with a paid final film, email hello@myvideogift.com within 30 days of purchase with the order email or gift link. We will either help fix the issue or refund the purchase.

Refunds are returned to the original payment method through Stripe. Bank and card processing times are controlled by the payment network.

Email hello@myvideogift.com from the checkout email, or include the gift link and approximate purchase time. We may ask a few order-verification questions before refunding.

You do not need to call us or use a separate support portal to make a refund request.

The preview is free. If you do not pay, there is no purchase to cancel. You can request photo deletion at any time by emailing hello@myvideogift.com.

If you paid and want to cancel before the final film is delivered, email us as soon as possible. If provider or render work has not completed, we will refund the order. If delivery has completed, the 30-day guarantee still applies.

If we cannot complete a paid order in a reasonable time, we will notify you and provide a refund option.

If a tax amount is collected through Stripe, it is handled through Stripe's tax and receipt systems. If you believe you were charged twice, email us and include the checkout email and approximate charge time.

The public launch offer is a one-time film purchase. Membership and credit-pack routes are not part of the active public offer unless explicitly shown at checkout. If a membership product launches later, its cancellation terms will be shown before purchase.